Items purchased from RiversideGear are returnable with certain exceptions and conditions. RGA numbers are required for ALL returns and can be obtained from customer service at 877-614-4327. Special order items, sale items, and any used or "takeout" items are non-returnable, no exceptions. All other items sold by RiversideGear are subject to return for replacement or credit to your account. For more detailed information concerning this policy, call customer service at 877-614-4327. Thank you for your business and support.